Available Job Today Service Manager
Northampton
As a Barclays Service Manager, you will have the exciting opportunity to work across the CCO team to business partner with a number of key functions to drive performance delivered by a portfolio of 3rd party vendors whilst meeting the required cost, risk, and service parameters. You will provide a range of high-quality analysis and support including rigorous interpretation of vendor service management info and supporting the delivery of service changes and continuous improvements.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Acting as an expert on Vendor Service Management framework and thinking about future supply chain of tomorrow
- Working collaboratively with colleagues across various functions in BUK and BX
- Operating as they key point of contact for the service performance, ensuring accurate demand forecasts are provided
- Defining and delivering a value adding service improvement plan to ensure delivery of “best in class” service to the group
- Managing the relationship with internal clients and external to define and approve robust business requirements and demand profiles with clear cost, service, and risk metrics
- Driving performance reviews with the supplier/clients to ensure visibility of the service performance, providing a forum for the escalation of any issues
- Ensuring all regulatory/industry requirements are clearly articulated and delivered
What we’re looking for:
• Detailed knowledge and experience of Procurement
- Good planning and organizational skills
- Proven stakeholder management expertise, including influencing senior stakeholders
- Excellent driven communication and interactive skills
Skills that will help you in the role:
• Previous experience in Vendor Management and fluency at explaining it to any audience
- Knowledge of Change principles and evidence of application
- Ability to influence and present with credibility at senior management level
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
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