Location: Stoke on Trent
Salary: £26,120.00 per annum plus monthly bonus
Working Hours: 37.5 hours per week / shift between the working hours of 8am – 8pm Monday to Sunday
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.
What you’ll do
As an advisor for our Complex HBB team you will handle the most difficult and complex customer queries across our Early Life Care operation. You will work in a fast-paced, customer focused department, working closely with external suppliers taking ownership to case manage and resolve all complex queries to point of resolution for our customers.
You will support our HBB customers with complex queries through inbound and outbound calls, case management and through utilising our supplier communication platforms through to resolution.