Job Description
Company description
ORIDA Hotel Maidstone is located off the M20, less than 10 minutes from central Maidstone. A Perfect destination for families and couples to take in countryside scenery at Leeds Castle and Mote Park, both less than four miles away. The motorway also provides links to Dover and the Channel Tunnel.
With 146 spacious bedrooms, our valued guests will enjoy every comfort ORIDA has to offer. Such as our quality restaurant, lounge bar, Starbucks cafe and ORIDA Health featuring an indoor pool, whirlpool, sauna, spa and gym.
Experience preferred, but not essential as full training will be given.
Job description
It's all about personality!! As a receptionist, you will provide reception services for guests contributing to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
- Assist with guest queries in a timely and efficient manner
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Duty Manager are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Shifts will be 5 days our of 7 including weekends on a rota basis, working mostly either 7 am - 3.30 pm or 3 pm - 11.30 pm
Work remotely
There are some great benefits of coming to work for us which include:
- complimentary gym and pool membership
- discounted hotel stays
- complimentary meal for 2 for your birthday
- uniform provided
- free meals on duty
- free parking
- pension scheme
Job Type: Full-time
Salary: £10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
Schedule:
Ability to commute/relocate:
- Maidstone: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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