Job Ref: BES4497
Branch: The Mill Hotel and Spa
Location: The Mill Hotel and Spa, Chester
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 06:45 - 15:00, 14:45 - 23:00, 09:00 - 17:00
Hours per week: 32 - 42
Posted date: 19/09/2023
Closing date: 21/10/2023
Bespoke Benefits… What’s in it for you?
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
The Role
As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out accordingly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and local area.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
- Weekend availability
Being Bespoke:
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style