Job Description
Key Function and Purpose of Position:
The scheduling coordinator’s primary role is to establish appointment date and time from patient to schedule and determine the correct flow/path depending on the encounter type (Sync, Async, etc.). As such this the scheduling coordinator will be responsible for reviewing patient information from auto-intake process to define the correct scheduling path, communicating with the patient using Helix Virtual Medicine’s platform technological tools to schedule an appointment and schedule patients on the EMR system. The Scheduling Coordinator will be responsible of always knowing Provider availability and have up-to-date information of Provider licensing status to ensure accurate scheduling. The scheduling coordinator will be responsible for any rescheduling, follow up appointments or no-show appointments from the patients.
Responsibilities:
1. Completes and receives schedule requests and schedules appropriate appointment
2. Revises schedules as cancellations and/or reschedules occur to ensure schedule is maximized daily
3. Communicates with patients effectively using the tools provided to schedule an appointment
4. Communicating with patients effectively to ensure patient understands the process
5. Understand the various products offered and schedules patients accordingly
6. Understands the different scheduling paths for a patient and fulfills the appointments accurately
7. Inputs basic demographic information into the EMR system
8. Communicate effectively regarding actual and potential scheduled appointments with patients
9. Assist in development and implementation methods to assure that all appointments are accurately recorded
10. Understand how to route patient inquiries between the different departments
11. Provide superior customer service to all patients
12. Performs any other duties as might be required to carry out the job of developing and growing new business and maintaining existing lines of business
13. Performs other job-related activities as they are needed to achieve the purpose of the job
14. Aids other departments on incidental duties
15. Assists and covers other positions when necessary to maintain high productivity and efficiency in the department
Required Skills, Knowledge, and Abilities:
1. Flexible schedule
2. Superior customer service skills
3. Strong conflict-resolution skills with an emphasis on de-escalation strategies
4. Ability to effectively work with others to achieve goals
5. Accepts constructive criticism and applies to tasks provided
6. Excellent verbal, listening and written communication skills
7. Takes initiative in the day-to-day responsibilities
8. Outstanding ability to implement innovative solutions to problems at a moment’s notice
9. Excellent computer skills, including Microsoft Office and scheduling software
10. Knowledge of medical terminology preferred
11. Ability to hand multiple priorities simultaneously
Education:
1. High School Diploma or equivalent
Experience:
1. Minimum of one (1) year of experience working with eClinical Works preferred
2. Minimum of two (2) years of customer service experience, preferably in healthcare
3. Previous experience adhering to and upholding HIPAA guidelines and regulations highly preferred
Benefits:
1. Health Insurance
2. Dental Insurance
3. Vision Insurance
4. Paid Time Off
Available shifts and compensation: We have available shifts all days of the week. Compensation is $16.00 - $17.00/hour.
About Helix Virtual Medicine: Helix Virtual Medicine is building the future of virtual care. With our nearly 30 years as a leader in the health care industry, we know the old healthcare model can be frustrating and confusing. We belief in a comprehensive and simple process of Healthcare. Our end-to-end solution means a patient can see a Provider and even get a test delivered, all from a phone…. And you can be part of this exciting opportunity and growing team. We are proud to offer FDA-certified lab results, diagnostics services, and physician-guided care. Our experienced medical team follows all HIPPA requirements to protect patient personal health information. We accept most major medical insurance, and our mission is to provide our patients with a complete, convenient, and stress-free experience. Learn more about us at www.helixvm.com.
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