Available Job Today At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the Travel department here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we are recruiting a number of Remote Customer Service Advisors.
As a Remote Customer Service Advisor you’ll be an essential member of the Travel department, helping our customers over the phone handling any query which comes your way. You’ll remain calm in the face of a challenge, making sure to pay attention to detail to ensure our systems are accurate and up to date at all times. If any issues do arise, you’ll make sure they are dealt with appropriately and promptly. Helping customers when they need us the most with a few challenging calls thrown in, no day at AXA is ever the same.
Here at AXA, we are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. This is why we're happy to offer a limited number of remote working contracts on a 6 month fixed term basis.
*Please note - to be considered for a remote working contract, you must be based within the UK and have the right to work in the UK market.*
Working Hours: Full time - Monday to Friday, 9am - 5pm. No evenings, weekends or Bank holidays!
Salary: £20,020 per annum
Induction & Training: You’ll receive 5 weeks of fully comprehensive remote training from our specialist trainers to set you up for success in your new role. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We're open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them.
What you’ll be doing:
-
Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
-
Use your initiative as well as information resources available to provide the best outcome for the customer.
-
Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
-
Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
Your Profile
What you’ll need:
No experience required - all we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, you’re already one step closer.
-
Excellent customer service skills.
-
Excellent communication skills, both verbal and written.
-
The ability to remain calm and pay attention to detail.
-
Computer literate, Microsoft Office.
-
Track record of achieving results in a fast paced, target driven environment.
-
The sensitivity and empathy to deal with customers who may be distressed by their reasons for making an insurance claim.
-
Insurance qualifications and/or experience of handling insurance claims would be an advantage.
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
-
Annual company & performance-based bonus
-
Contributory pension scheme (up to 12% employer contributions)
-
Life Assurance (up to 10 x annual salary)
-
22 days annual leave plus Bank Holidays
-
AXA employee discounts
-
Gym benefits
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
#partners1 #LI-Remote