Job Description
Avaliable Job Today Position: Call Centre Agent
Job Type: Full-Time
Reports to: Call Centre Team Leader
Summary of Responsibilities
- Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.
- Builds and maintains relationships with existing and new customers.
- Helps customers with all their enquiries;
- Clarifies platforms’ Terms and Conditions when it is needed.
- Logs tasks in accordance with company guidelines.
- Explains how to use platform games and services.
- Assists customers with on-going marketing campaigns.
- Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
- Escalates and follows up customer cases when needed.
- Identifies and reports improvement areas according to company procedures.
- Works closely with other departments to handle customer queries.
- Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
- Calling daily new registered customers to welcome them to the brand.
- Customer satisfaction calls to make sure that the customers remain engaged with our platform.
Person Specification
- Turkish speaker (verbal and written)
- Excellent communication skills
- Customer oriented
- Basic skills in Microsoft Tools (Excel, Word, Powerpoint)
- Self-Motivated
- Team player
What you will receive:
- Competitive package.
- Other perks TBC.
Job Types: Full-time, Permanent
Salary: From £22,000.00 per year
Benefits:
- Company pension
- Work from home
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Language:
Work Location: Hybrid remote in London
Reference ID: CCA
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