The Role: What you will do?
We have an exciting opportunity in our Customer Relationship team due to expansion and we are looking for a Customer Relations Executive.
You'll develop trusted relationships within an assigned portfolio of existing low to mid-tier accounts, ensuring successful contract renewals and delivery of upsell opportunities.
This position is a varied role that requires strong organisation skills with the ability to prioritise a variety of tasks, attention to detail and the ability to effectively communicate with both key internal and external stakeholders.
Key Responsibilities
- Operating as the primary point of contact for any and all matters specific to your assigned portfolio of low-mid tier accounts, ensuring timely and effective delivery of response
- Develop trusted relationships with key internal and external stakeholders
- Ensuring identification and escalation of appropriate opportunities and risks within an assigned portfolio of low-mid tier accounts
- Proactively ensuring that all contract renewals are aligned with business objectives
- Delivery of customer service review meetings
- Delivery of customer product and system presentations to raise service awareness
- New customer implementation from point of sale to service go live
- Ensuring timely delivery of management information and marketing collateral
- Ensuring all customer records and folders are accurately maintained
- Any other reasonable requests
Essential:
- Highly organised with the ability to manage a large workload
- Strong written and verbal Communication skills
- Experience of delivering internal and external presentations
- An ability to build and maintain strong business relationships
Desirable:
- Experience working within the healthcare industry
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.
We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers
To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.
Vita Health Group is proud to be an equal opportunities employer. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.
We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.
We are committed to equitably support the wellbeing of all employees as demonstrated by:
- Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
- Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
- An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact recruitment@vhg.co.uk and we will arrange.
VHG is committed to supporting transgender individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.
Vita Health Group reserves the right to close this job when sufficient applications have been received.