Job Description
Avaliable Job Today About Us
At SEKO, expert logistics and supply chain management is what we do. We deliver award-winning Ecommerce Solutions, Value-Added Freight
Forwarding and specialist White Glove Services - empowering our clients with the tools to achieve remarkable growth across borders.
To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who want to share in the future success of the business. We’re always looking for ambitious, dedicated, and problem-solving individuals to join us in providing game-changing solutions for our clients.
Job Purpose:
The purpose of this role is to manage the Operations Team to ensure the general day to day criteria / KPI’s are achieved in a quick and efficient manner for all accounts.
Key responsibilities:
- To access daily systems / internal reports with ease to ensure KPI’s are met and highlight any issues to your director.
- To accomplish staff results by communicating job expectations, planning, monitoring and appraising job results.
- To manage and meet required internal and external KPIs
- To maintain a quality service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems, identifying trends, recommending system improvements.
- To keep up to date on all regulatory requirements within the shipping industry including customs authorities and other government agencies.
- To interact with local Sales team and offer assistance to inside sales department.
- To be responsible for arranging and completing all associated paperwork, which documents the nature of the goods being shipped that they are legal and legitimate.
- To carry out daily checks amongst the internal systems to ensure all updated and reflecting correctly.
- Responsibility for costing jobs and ensuring maximum profitability for the organisation
- Ability to manage deadlines and sometimes difficult situations, therefore an element of negotiation is required in order to be able to meet timescales.
- Managing and monitoring of team members to ensure compliance on Company policies and procedures.
- Coaching and training of team members as required
- Deputising for Branch Directors in his/her absence at weekly operations meetings.
- To ensure the team are working pro-actively and set reminders / examples of how procedures and day to day import tasks should be completed
Skills and qualifications:
- Gcse English / Maths A- C grade or 5-9 Grade
- Specialized knowledge of customs
- Skills – team builder / team worker
- Abilities – strong communication skills , tenacious, hard working, attention to detail, ability to prioritise, advanced problem solving skills
- Good networker
- Professional Certification
- Experience –minimum of 3 years previous experience in both export and import forwarding
Details:
- Monday – Friday
- 37.5 hours per week
- Permanent
Compensation and benefits:
- Pension scheme (5% employee, 3% employer contributions)
- Referral scheme
- Death in service (4x salary)
- Private healthcare after 1 year service
- 25 days annual leave + bank holidays with an extra day after 5,8-, and 10-years’ service
- Employee assistance programme
Job Types: Full-time, Permanent
Salary: £45,000.00-£55,000.00 per year
Benefits:
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
Schedule:
Ability to commute/relocate:
- Southampton, Hampshire: reliably commute or plan to relocate before starting work (required)
Experience:
- import and export forwarding: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: SOU4
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