Recra are currently recruiting for a Customer Service Advisor for their well-known client within the LE4, this business is a market-leading and fast-growing business. Its an ideal time to join a business that could offer future progression and development.
Job Details:
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The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one.
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You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.
Your Main Responsibilities will be:
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Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
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Manage any queries, feedback, or escalations with manufacturers or third-party delivery companies.
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Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
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Ensure each customer has a positive experience and will become a repeat customer.
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Deal with day-to-day administrative tasks within the department.
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To optimise the performance of the Customer Services Team by continually improving our customer's experiences.
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Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
About You:
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We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels.
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You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
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Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a close-knit team is a must.
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Ideally 3+ years experience in Customer Service and complaints handling.
Hours of work:
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Monday to Friday 9am - 5:30pm for 3 weeks and one week will cover the weekend but you will be given two mid weekdays as rest off during that week.
If you'd like more information, then please do get in touch on 0116 4646336.