Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.
How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Adviceline team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.
The team are taking on more responsibilities which means we now have an exciting opportunity for a Legal Advisor to join our Bristol based team, on a 12 Months Fixed Term Contract basis.
The Role:
As a Legal Advisor you will support the Direct Line Group legal expenses insurance claims process, ensuring speed of response and expectation management. Providing clear, succinct and accurate legal advice to callers.
What you’ll be doing:
Providing an accurate and clear legal advice while meeting all regulatory requirements.
Providing a general legal expenses policy guidance where appropriate, handling clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring you treat clients fairly.
Dealing with calls efficiently and with dedication in order to contribute to the department meeting agreed service levels.
Taking responsibility for learning & self development.
Identifying owning and handling the risks involved in running our business in line with the relevant risk framework and in compliance with all our policies and procedures and the SRA Code of Conduct at all times.
Maintaining accurate records.
Working together with colleagues to build relationships with other departments and suppliers.
Supporting the strategic development of the department and firm by developing standard methodology and the client experience through continuous improvement initiatives.
What we are looking for:
Great ability to work towards deadlines
Good Communication Skills
Excellent Customer Service Skills
Law degree or a bar professional training course/LPC or a chartered legal executive or to be working towards this.
Contract: 12 Months FTC (can become permanent for the right candidate)
Home Working: Hybrid model (2 days in the office, 3 days at home)
Hours: 35 Hours (Monday - Friday shift patterns varied between 8am-4pm, 9am-5pm and 10am-6pm)
What we'll give you:
Flexible Working
We offer a variety of working arrangements – from how you divide the time you spend working at home and in the office, to flexibility in the hours you work.
These arrangements will depend on the type of role you do and the area of the business you work in. Speak to your hiring manager or recruiter to find out what’s possible in the role you’re applying for.
You can find out more about our approach to flexible working here.
All company car scheme. We all want to do our bit for the planet, but sometimes we need a car to get us and our families around. Our all company car scheme allows colleagues to apply for our electric car scheme regardless of their length of service, to lease a brand new electric or plug-in hybrid car in a tax efficient way, as long as they meet the qualifying criteria.
Life at DLG
Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
#LI-PK1 #Hybrid