Job Description
Levi Solicitors is a high quality, client-centred law firm with approximately 80 staff. Due to continued success, it is necessary to grow our team further.
Joining our company at this stage will be a fantastic opportunity, providing all the benefits of working in a well-established company whilst also being part of a growing, forward-thinking organisation, keen to implement new innovations and technologies who value new ideas and suggestions.
Job Role
This is an exciting opportunity for an experienced telesales Assistant to become an integral part of a well-established new business team dealing with a wide range of enquiries such as Clinical Negligence, Dispute Resolution, Wills and Estate and Residential Conveyancing.
As a Client Relationship Co-Ordinator, you will be the first point of contact for potential new clients contacting the new business sales department. You will take a detailed history from the potential client for the purpose of assessing, with the assistance of senior fee earners, whether the firm can assist with the client’s enquiry.
As you will be the first point of contact for prospective clients, an exceptional telephone manner and strong verbal and written communication skills are essential. To enable you to deal appropriately with the complex subject matter of these enquiries, a background in law is essential.
Key Responsibilities:
- To act as primary point of contact for all new business enquiries received by either by phone or through our website.
- To work within an agreed SLA to ensure that all new enquiries are dealt with, managed and followed up in a timely manner.
- To represent the company in a professional and approachable manner at all times
- Build effective communication links with prospective clients and colleagues, liaising regularly with internal departments.
- Ask the right questions to ensure that we fully understand the client’s needs, promoting other service areas where necessary & triaging the enquiry as required.
- Provide the Management Board with feedback and reports on pipeline enquiries and conversion rates on a departmental basis.
- Book appointments in fee earners diaries for face-to-face appointments and/or call backs.
- Liaise with Head of Department as to workload and availability within the department.
- Ensure that proper records are kept and recorded in terms of Source of Business, contact information, and any other relevant information, for marketing purposes.
- Scheduling follow-up communications with new business clients.
- Work alongside colleagues to ensure that we deliver an exceptional client experience.
- Ensure that all internal processes are followed.
Person Specification
We are looking for someone with excellent client care skills, with a background in law and sales who is tech savvy and a proficient user of Microsoft Office applications, including Outlook, Word and Excel.
Previous experience using a case management system would be beneficial, though is not essential. High attention to detail and excellent communication skills are essential as you will be the first contact for our new clients and responsible for the start of their journey with Levi Solicitors.
Salary and Benefits
Besides a positive, friendly working environment, we provide all employees with:
- Competitive salary
- Generous holiday entitlement (including Christmas closure, your birthday off and incremental holiday days)
- Health care cash plan
- Support for professional development
- Company pension
- Work/life balance and a supportive work environment
- Casual dress (business dress only expected when meeting clients)
- Sports and Social and CSR Committees
- Paid volunteer day off
- Employee Assistance Programme
The role is office based.
If this sounds like the role for you, please apply with an up-to-date CV and brief cover letter to recruitment@levisolicitors.co.ukor apply below.
STRICTLY NO AGENCIES – we reserve the right to contact any candidates direct where agencies have not been instructed to assist with recruitment.
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Gym membership
- Paid volunteer time
Schedule:
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Education:
- Diploma of Higher Education (preferred)
Experience:
- tele sales: 2 years (preferred)
Work Location: In person
Apply
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