End Date
Thursday 03 August 2023
Salary Range
£23,370 - £24,600
Agile Working Options
Hybrid Working
Job Description Summary
A full time role based in Edinburgh or Cardiff
Job Description
- JOB TITLE: Black Horse Legal Admin Administrator
- SALARY: £23,370
- LOCATION(S): Edinburgh/Cardiff
- HOURS: Full-time- 35 hours
- WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. (Monday to Friday 8:30am-19:00pm and Saturday 9:00am to 13:00pm)
About this Opportunity
This is an exciting opportunity to join the Legal Admin Team within the Motor Customer Financial Assistance (CFA) Team. The role is instrumental in supporting customers back to financial health as quickly as possible by supporting the wider CFA with excellent admin, prioritisation and customer service skills.
Why Lloyds Banking Group
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities.
What you’ll need
- Performs standard administrative data processing tasks including reporting.
- Supports Black Horse Legal Recoveries Team in providing administration and creation of court packs.
- Carries out simple procedural tasks to support management of external client relationships.
- Complete a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
- Mailbox management, post distribution and Stakeholder Management.
- Departmental payments processing.
- Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.
And any experience of these would be really useful
- Knowledge of Black Horse or Lex is desirable but not essential as full training will be given. A drive to do the right thing and live by our LBG Values is the essential element.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.