About Kuoni Tumlare:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business / Function:
The vacancy is for a role within our busy London Destination Office, where the team handle MICE tour & Premier Ad-hoc tour and support our global sales functions by providing quick confirmation with attractive conditions and offer the solution and ideas to MICE and Premier Ad-hoc tours.
About the Role:
To project manage the full life cycle and deliver a first-class handling of all specialist tours including MICE & Premier Ad-hoc tour associated with Benelux, UK and Ireland. This shall be done with a strong focus on revenue, customer satisfaction and high quality
Key Responsibilities:
- Be “one point of contact” for the sales organization, overseeing all phases of the project
- Project Management end to end (including quotation support & optimization)
- Manage and operate specialist tours, including itinerary and revenue checks
- Join and lead Inspections and Client meetings, upselling extra services and products
- Onsite support for key MICE and Premier Ad-hoc groups, upselling extra services and products
- Source high end/niche products, negotiate & collect rebates and commissions
- Handle direct business end to end, including setting pricing and margin control
- To process and confirm critical services efficiently and accurately, paying attention to any special requirements of the clients
- Undertake project work as required by management
- Complete any rate collection/negotiation activities requested by your manager/team leader
- Provide active and ongoing support and knowledge transfer to the KuoniTulmare sales organisation
- Investigate and resolve service complaints
- Deliver on teams agreed SLA’s
- Pre/Post season analysis and recommendations (coordinated with Procurement)
To Succeed in the Role, You Should Have:
- Commercially minded and Sales driven
- Project management
- Proven ability to build strong customer and supplier relationships
- Good oral and written communication skills
- Language skills-English fluent and any additional language will be an advantage
- Entrepreneurial and creative approach
- Destination travel expertise UK&BNX preferred
- Excellent at coordinating across a matrix organization
We Are Looking for a Person With:
- Delivering Results
- Focusing on Customers & Suppliers
- Good Communication
- Strong in project planning and management
- Collaborating
- Analyzing and improving
- Navigating change
What We Offer:
- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.
- Flexible & Hybrid Working.