Job Description
The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly manner to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice. Delivering clerical support to clinical staff and other members of the practice team i.e.
the senior receptionist and assistant practice manager. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time, dependent on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointments system Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Any other duties deemed necessary
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