Job Ref: MAN1580
Branch: Boclair House Hotel
Location: Boclair House Hotel, Glasgow
Salary/Benefits: Competitive Salary
Contract type: Temporary/Seasonal
Hours: Part Time
Shift pattern: Various
Hours per week: 12
Posted date: 28/07/2023
Closing date: 30/08/2023
Creating amazing customer experiences is what we love to do, but our real passion is having a positive impact on people! Whether they are Team, Customers, Partners, or Local Communities.
We do this through operating our collection of Hotels, Wedding Venues, Restaurants, Bars, Nightclubs, Spa and Health Club. Whether we are hosting someone’s special day, or training our team, our focus is always on how we can continuously ‘MAKE HOSPITALITY BETTER FOR EVERYONE’
ABOUT THE ROLE…
We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this!
You will be the first face that our guests, team, and suppliers see, you will be responsible for making that first impression. Reporting into the Head Receptionist you will support the department to coordinate guest checks ins aswell and managing incoming calls and enquiries.
WHAT WILL YOU BE RESPONSIBLE FOR…
Meet and Greet our guests on arrival
Managing internal and external communication from guests regularly through different communication channels
Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
Take payments for bookings, managing deposits and banking during your shift
Update guest information into our system as and when required
This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance
ARE YOU THE RIGHT PERSON…
At Manorview we have an array of different personalities and think it’s fantastic! We champion individuality and above all else we want our team to express who they are!
You are a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression.
You will be able to work under pressure at times where required to multi tasks across a number of different tasks as they crop up.
EXPERIENCE AND SKILLS REQUIRED…
Exceptional attention to detail and ability to manage workload (Essential)
Excellent communication skills (Essential)
Ability to work under your own initiative (Essential)
Previous Administrative Experience (Desirable)
Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)
WHAT’S IN IT FOR YOU…
Our Goal is to make Hospitality Better for Everyone, and that starts with our team! We have numerous perks and benefits which are listed below and lots of opportunities to advance your career through tailored training and development experiences:
- Free food and beverage whilst on duty
- Pension Scheme
- Birthday Card and £50 Voucher from our Founder
- Free Leisure Club Membership at Bowfield Hotel and Country Club
- 50% off Food at any Manorview Restaurant and Bar
- 20% off Treatments and Products at Aura Spa
- 20% off Weddings and Private Celebrations
- Exclusive rates on Bedrooms and Lodges
- Paid Volunteering Day with the Manorview Foundation
- Free Access to Hospitality Action – Employee Assistance Program
- Invitation to our Legendary Annual Team Party
- Following a 12 Month qualifying period you will be eligible to our Profit Sharing Scheme - Heartcount
Not sure if you meet every single required detailed above? Studies have shown that many individuals are less likely to apply to a job unless they meet every single requirement. At Manorview we are passionate about building a diverse, inclusive and authentic organisation. So, don’t swipe past that apply button – Shoot your shot, you may just be what we are looking for, or you may even be right for a different role!
Boclair House Wedding Venue in Glasgow
Welcome to our award-winning, exclusive use wedding and events venue in Bearsden.
Boclair House is one of Glasgow’s most magnificent buildings, situated at the foot of Boclair Hill and surrounded by 2 acres of beautifully landscaped gardens. Located near the heart of Glasgow, our exclusive use venue is a magnificent red sandstone, Tudor Gothic Mansion that’s simply perfect for the wedding of your dreams. With twelve stunning suites for your guests to enjoy and a dedicated team waiting to make your day special, you can look forward to a memorable day. Our stunning venue can also play host to other events such as family celebrations or corporate events.
From the minute you arrive to the moment you leave, Boclair House is entirely yours.