Job Description
ADMINISTRATOR - SERVICE TEAM
We have an exciting opportunity for a Service Team Administrator to join our friendly team based in Plymouth. The successful candidate will receive 6.6 weeks holiday pro rata (including bank holidays). If you have experience with administration and working within a fast-paced environment, then this is a perfect opportunity to grow your experience and career.
Who are we?
We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise – many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.
We have approximately 130 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more!
Role Responsibilities:
The following are the core responsibilities of the Service Team Administrator. there may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
· Administration of processes for QOF recalls, enhanced services, seasonal campaigns as well as local initiatives
· To promptly action tasks in relevant task boxes and those assigned personally
· To be aware of GDPR requirements and ensure these are adhered to
· Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
· Apply appropriate coding to the clinical record
· Update the Adastra system as required
· Processing incoming and outgoing mail
· Carry out system searches as requested
· Support all clinical staff with general administrative tasks as requested
· Apply Practice policies, standards and guidance
The ideal candidate will have:
· Exceptional communication skills (written and oral).
· A professional telephone manner.
· High level of computer literacy.
· Experience in using clinical systems (preferably Systm1).
· A flexible pro-active approach to work.
· Experience of working in a fast-paced environment.
· Ability to work on own initiative and prioritise task effectively.
· Ability to work under pressure while remain calm.
· Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.
Why should you apply?
· A supportive and friendly working environment.
· An offer of a permanent contract on completion of a probation period.
· An opportunity to join the NHS Pension scheme.
· An opportunity to join the Cycle to Work Scheme.
· 6.6 weeks holidays including bank holidays (pro rata).
· Eligibility for the NHS discount service.
· An opportunity to develop personal skills and experience.
How to apply?
If you think you're the right person to fulfil this role within our team then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role!
Hours – 1 part time position of 24 hours per week
· Wednesday 08:00 – 14:00
· Thursday 08:00 – 18:00
· Friday 08:00 – 18:00
Job Type: Part-time
Part-time hours: 24 per week
Salary: £10.42 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Store discount
Schedule:
Work Location: In person
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