Job Description
Due to the rebranding to Holiday Inn and investment of 3 million pound. We are looking for an exceptional Reception Manager.
The former Best Western Smokies Hotel has 73 bedrooms including Suites and Executive rooms newly refurbished and plans for new reception and lobby early 2023. Conference and events facilites for upto 400 people.
We are looking for a standards driven Recption Manager preferably with Hotel branded experience. Attention to detail and Customer focused to lead the team.
Our Reception Manager is responsible for managing the first impressions of our guests and therefore must perform the following tasks to the highest standards:
· Oversee the entire Front Office operation to maintain high standards
· Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
· Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
· Set departmental objectives, work schedules, budgets, policies, and procedures
· Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
· ·Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
· Maintain good communication and working relationships with all hotel departments
· Conduct monthly communication meetings and produce minutes
· Recruit, manage, train and develop the Front Office team
· Assist with the Sales and Marketing for the hotel
What are we looking for?
· Previous experience in Front Office within the hotel sector
· High level of IT proficiency
· Experience of managing and developing people
· Previous experience of managing department budgets
· Excellent leadership, interpersonal and communication skills
· Accountable and resilient
· Commitment to delivering a high level of customer service
This is a full time position and requires flexibility as you will be required to work evenings and weekends. This job presents a fantastic opportunity for an ambitious individual who wants to further develop their career.
Job Types: Full-time, Permanent
Salary: £23,000.00-£24,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Oldham, OL8 3HX: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
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