About us:
Pragmatic Play is a leading game developer providing player-favorites to the most successful global brands in the iGaming industry.
Powering up new possibilities of play through one single API, Pragmatic Play offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.
Driven by a persistence to craft immersive experiences and responsible thrills, Pragmatic Play's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.
Responsibilities:
- Work closely with the Gibraltar senior leadership team to ensure all operational, administrative, and compliance functions are being properly executed in accordance with the best practices;
- Support Director of AM to create and maintain operational processes while looking for opportunities of improvement within team and wider Pragmatic Play;
- Execute business processes to support client go-live, such as jurisdictional configurations, min/max stake, risk optimization;
- Monitor client contact via Jira and Skype where necessary, to ensure timely responses and resolutions;
- Assist with client escalation for commercial teams and document all information in a central place;
- Assist with anticipating and tracking operational and tactical risks and providing strategic solutions;
- Assisting Commercial teams with sourcing various reports as required by Director of AM;
- Develop close working relationship with product, technology, customer support, BI, and promo teams;
- Raise and track issue and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required;
- Maintaining and updating internal knowledge bases and file repositories;
- Communicate upcoming releases and changes regarding Pragmatic Play’s products to internal teams;
- Assist with game releases, including coordinating information between all stakeholders internally;
- Compiling feedback from stakeholders on processes and implementing changes where necessary;
- Supports back-office and training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met;
- Project management of any necessary short projects within the commercial teams;
- Stay up to date on industry regulations, trends, and technology.
Requirements
- 2+ years of working within European gaming or gambling sector;
- Knowledge of slots and live casino products and regulatory framework.