Job Description
Property Manager
£32,652 - £33,000
Location: Oxford - Office Based
Permanent, Full time - 35 hours per week
About us
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
About the role
To be responsible for delivering excellent property management service within Specialist Housing (Keyworker Sector) including multi-occupancy & self -contained dwellings and carry out landlord obligations within regulatory requirements.
To deliver high quality housing management support to A2Dominion residents.
To act as the single point of contact for residents where required.
Key responsibilities include:
· To participate in the allocation of rented accommodation to applicants including issuing tenancy paperwork, collection of payments and manage void properties
· Be the point of contact for our customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance.
· To carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
· Monitor contractor performance at the schemes
· Deliver residential property management duties ensuring high levels of customer satisfaction at all times (e.g. manage customer disputes and anti-social behaviour).
· Be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required.
· Encourage, support and, where appropriate, proactively encourage occupants of buildings towards good housekeeping and fire safety practices
· Maintain all relevant documentation to the required standards at both the organisation and premises level.
· To actively build relationships and work with Stakeholders (internal and external) to support residents.
Represent the Group at meetings, hearings and forums, at Court and evictions as appropriate.
More about you:
· Previous experience of delivering front line customer service in a front facing role
· Knowledge of current housing law, housing management issues and best practice desirable
· Proven experience of problem solving for residents and understanding their needs
· Good level of IT Knowledge including Outlook, Word and Excel, and an ability to compile and write reports
· Knowledge of building safety issues
· Excellent verbal and written communication and interpersonal skills
· Ability to analyse and draw logical conclusions from complex data
· Experience of working in a busy environment and being able to prioritize workload
Full UK Driving License and access to a vehicle is necessary
· Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
· 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
· Up to 8% contributory pension
· Flexible working
· Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
· actively look to attract and recruit disabled people
· provide a fully inclusive and accessible recruitment process
· offer an interview to disabled applicants who meet the minimum criteria for the job
· be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
· make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk.
A2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
Job Types: Full-time, Permanent
Salary: £32,652.00-£33,000.00 per year
Benefits:
- Language training provided
Flexible Language Requirement:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Oxford: reliably commute or plan to relocate before starting work (required)
Experience:
- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Req2628
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