Job Description
Trainee Customer Service Advisor - FTC until 31.03.2024
Grade 3 (£21, 189 - £21,575) leading to Grade 5 (£22,777 - £24, 054)
We are looking to recruit a Trainee Customer Service Advisor within the Contact Centre on a temporary basis until the 31.03.2024.
The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issued first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.
Duties include:
· To deal with members of the public by telephone, correspondence and face to face as required.
· To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
· To promote a positive image of the Council working as part of an integrated team.
We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.
Please note that evidence of relevant qualifications need to be seen at interview.
Job Types: Full-time, Fixed term contract
Contract length: 7 months
Salary: £21,189.00-£21,575.00 per year
Benefits:
Schedule:
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Preston, PR1 2RL
Reference ID: COIT04017
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