Job Description
Function: General Assistant
Location: Liverpool
Campanile hotel Liverpool are looking for a General Assistant
About Campanile hotels - ‘Hotels for People. Moments for sharing’
Campanile is one one of the six brands of Louvre Hotels Group, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels and are characterised by the homely atmosphere and the informal, but professional contact with our guests. There are 17 hotels across the UK in cities such as Liverpool, Manchester and Glasgow. The number of rooms in our hotels varies from 47 to 130 rooms. Most of the Campanile hotels also have a restaurant, bar and one or more meeting rooms.
Being A General Assistant at Campanile hotel Liverpool
Working at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. The main focus of a General Assistant team member is to greet customers and check they are enjoying their experience, as well as manage customer complaints. Guests need to feel engaged, making sure their expectations have not just been met but also exceeded. Whether it’s a quick breakfast or a full evening meal, our staff will go above and beyond for our diners, ensuring guests always look forward to a return visit. In addition, you will be trained on Opera to check guests in and out of the hotel.
As a General Assistant you will be involved in duties such as:
- Participate in the organisation of department for service
- Clean restaurant (furniture & floor)
- Prepare the table settings
- Prepare the back of house
- Prepare the meeting room & coffee break
- Welcome the guest. Take the food and drink order. Service of the food and drink. Ensure guest satisfaction. Clean the table away
- Participate in the after-service cleaning. Clean the guest crockery, clean the washing & restaurant area, clean the bar area, clean crockery for guest usage
Knowledge and Skills required:
Training
- Prior hospitality training
Experience
- Prior experience (1 year) in a branded environment in the hospitality industry
Expertise
(job-knowledge, technical skills)
- Knowledge of health & safety procedures
- Knowledge of service practices
- Ability to understand & follow guidelines
Behaviour
(human qualities)
- Ability to work under pressure
- Hard worker & committed to work
- Positive attitude & sense for detail
Let’s talk benefits:
- Hotel Entitlement – 28 days
- Competitive salary/hourly rates
- Discount at out hotels worldwide
Do you fit the bill?
This is a varied role and would suit someone who can work independently as well as being an excellent team player. If you think this sounds like you, please apply directly to Campanile by the deadline above.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-32 per week
Salary: £10.42 per hour
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
COVID-19 considerations:
All staff are given PPE.
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: GACAMPLIV
Apply
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