Job Description
Customer Service Advisor
Come and join our fun and positive team!
Lister Windows (Essex) part of the GJB Group is one of the leading UK manufacturers of Windows and Doors based in Rayleigh, Essex. We are now looking for an enthusiastic candidate to join our team to help to grow our business with us by providing accurate order processing, customer service and sales support for our customers. Our order books are full and the market for windows and doors is set to continue to be strong for many years to come so now is the time to join us!
So, if you are looking for a new challenge and enthusiastic, have incredible attention to detail and want to learn new skills - why not come and join our friendly team?
Some of the benefits of working for the GJB Group include:
- Staff Discounts on company products
- Company Pension
- Life Insurance
- Referral Scheme Available
- Great Training and Career Development
- Being part of a fantastic team
The Role:
- Liaising proffesionally with customers by both telephone and email
- Processing customer orders with accuracy and attention to detail
- Logging complaints and resolving customer issues
- Assisting customer requiring information on products/services
- Ordering goods and liaising with suppliers
Experience and skills required:
- Good communication skills by both telephone and email
- Ability to multi-task and prioritise
- Confidence to deal with any situation and to know when to ask for help
- Desire to learn and a 'can do' attitude
- Computer literate and good knowledge of Microsoft Office
- Experience in a Customer Service position (not essential as full training will be given)
- Experience in the Window Industry (not essential as full training will be given)
- Experience using Window Designer software (not essential as full training will be given)
Hours of Work: Mon to Fri 8:30–16:30 including 30 minutes lunch break
Salary: minimum £22,000+ per annum (DOE)
Job Type: Full-time
Salary: From £22,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Window Industry: 1 year (preferred)
- Window Designer or Equivalent Software: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
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