Job Description
Core Values of the Position:
- Manage the local warehouse and fulfillment operations.
- Manage performance driving service and KPI continuous improvement.
- Manage cost efficiency optimization for Orange Connex.
Responsibilities:
- Service performance for both warehouse and last mile sub-contractors.
- Close monitoring on warehouse providers' operations on a daily basis.
Inbound: including unloading, inspection, stacking.
Inventory: stock management, VAS.
Outbound: order filling, outbound and handover.
- Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
- Exception management during end-to-end fulfillment process.
- Co-define and implement process optimization opportunities driving operational excellence.
- Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
- Build up the strong relationship with local suppliers to drive their performance.
- Collaborate with cross-functional departments to improve continuous internal & external customer experience.
Qualifications:
- At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience.
- Multinational company work and cross-cultural communication experience.
- Strong Microsoft office and organizational skills.
- Both oral and written skills in Mandarin/Cantonese and English.
- Strong communication and coordination skills.
- Experience of working in/with an outsourced service provider.
- Strong KPI management and project management capabilities.
- Analytical & problem-solving capability.
- Detail focus and excellent teamwork spirit.
- Strong self-driving and creative thinking.
- Detail-oriented and good analysis skill.
- High sense of responsibility.
- Be able to work under pressure and in a challenging environment.
- Eligibility to work in UK on a permanent basis.
Job Types: Full-time, Permanent
Salary: £35,000.00-£38,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Brownhills: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Warehouse Operations: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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