VIP Guest Services Team Member

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service.

In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London.

You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze.

With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.

Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

The Role

Are you the "go to" person for the latest things to do in London? With a passion for creating memorable moments and show casing our great City, you will be part of a small but perfectly formed team helping our guests to get the most from their visit. Helping with directions, theatre bookings, delivering luggage, booking restaurants or delivering guest amenities - every day is different, and no two guests are the same! The "Face" of the Hotel, you will be the person our guests love to talk about, and the reason they want to return.Â

What we look for

• Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
• Comfortable in a front line role facing the public
• Empathetic and able to build relationships
• An open personality who is relaxed and natural in their interactions
• Accurate with good attention to detail
• Demonstrable desire to pursue a hospitality career
• Able to work effectively as part of a team
• Previous experience in a fast paced service environment

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Generous recommend a friend scheme
• Apprenticeship (from Level 2 to Level 5)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!