Make Yourself At Home
It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.
Are you ready to make yourself at DFS?
A bit about the role
New Store Opening Soon - Greenwich
We're excited to announce a brand new store in Greenwich, opening in November 2023. We’ve wanted to find a suitable location in Greenwich for some time as it continues to receive significant residential, retail and leisure redevelopment - this is perfect for DFS to provide our customers with amazing products and service.
The Greenwich store will be a 2 floor store with a fabulous mezz located on the Peninsular Retail Park.
With this incredible and exciting opportunity for DFS, we’re now looking to start building our team of amazing colleagues. We're looking for enthusiastic and motivated individuals who are passionate about delivering exceptional customer service and contributing to the success of our brand new store.
As one of our Assistant Managers, you’ll bring your passion for great customer service to life, inspiring our colleagues to do the same. Our Assistant Managers bring an infectious enthusiasm to our retail environments which cascades throughout their teams.
Working closely with the Store Manager they coach, motivate and inspire our colleagues to produce an outstanding performance which is demonstrated through a customer experience second to none. A dab hand at organization, you’ll manage shift patterns, conduct appraisals and look after stock management too.
What we're looking for
As an Assistant Manager, you will take responsibility to ensure that your store is not only a great place for our customers to come and find their perfect sofa, but also a great place for your team to work and build a fantastic career. You will need to be meticulous in your approach to detail and organisation, with a sense of pride in everything you do. You will demonstrate a passion for amazing customer service and the ability to help lead a team to mirror your high standards. You will ideally: Have a passion for engaging, coaching and developing your team Have experience of driving performance through your team Have commercial awareness to help drive store revenue growth Have a positive and inspiring personality and a natural ability to connect with customers and colleagues alike to ensure we meet their needs Have a great attention to detail and organizational skills — you’ll be responsible for the smooth running of the store, so these are essential Have experience from a similar industry, whether that be retail or service
We’re looking for people who have:
- An entrepreneurial, self-starter attitude
- Experience in leading and effectively managing a diverse team with a range of backgrounds and experiences
- Commercial awareness to help reach sales targets and drive store revenue growth
- An engaging and positive personality and a natural flair for connecting with both customers and teammates to make sure everyone has what they need
- A great attention to detail and organisational skills — you’ll be responsible for the smooth operation of the store, so these are essential
- The care and attention to coach and mentor your team members to make sure they feel supported and able to do their best work
As a Greenwich store team member, you’ll be able to play a pivotal role in shaping this new store and helping our brand new customers find their dream sofa. By doing this, you help to create an inviting atmosphere for the customers and the team whilst making every visitor's experience one to remember. If you're a dedicated, customer focused individual who thrives in a fast-paced environment, this could be the perfect opportunity for you!
We're in your corner
We want you to really feel at home at DFS, with the support you need to put passion into your work. This range of great DFS Group benefits is how we help:
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
- Holiday allowance – the time you need to rest and relax (and the longer you’re with us, the more time you’ll get!)
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
- Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind
- Progression and Development opportunities to grow your skills
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
Ready to make yourself at DFS? Click ‘Apply online’ now to fill in an application form — with you in our corner, we know we’ll do great things together.
[All roles are subject to satisfactory references and DBS check.]
We're an equal opportunities employer
We’re a family of individuals passionate about building a diverse and inclusive workplace. We love to celebrate and encourage our people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!
Job Reference: DFS03277