Job Description
We are hiring for Service Desk / IT Support / Enduser / Infrastructure Analyst
Location : Remote -1 / 2 days per week in Cardiff or Bristol office
- Should have experience providing first and second line support for all IT related issues and processing service requests
- Experienced in supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems
- Build, manage, support, asset track and maintain all associated hardware devices
- Should keep track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
- ITIL accreditation or experience of working in an ITIL environment
- Highly preferred experience or knowledge of Google Workspace & MacOS
key Skills : Service Desk / IT Support / Enduser / Infrastructure Analyst / Deskside / Desktop
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
Salary: £300.00-£340.00 per day
Benefits:
Flexible Language Requirement:
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Application question(s):
- Willing for Remote -1 / 2 days per week in Cardiff or Bristol office
- Do you have Active SC Clearance ?
Experience:
- first and second line support for all IT related issues: 3 years (preferred)
- Google Workspace & MacOS: 1 year (preferred)
- incidents and service requests: 3 years (preferred)
Work Location: In person
Reference ID: Service Desk / IT Support / Enduser / Infrastructure Analyst / Deskside / Desktop
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