What you’ll do
We are seeking a motivated and sales-oriented Retail Adviser to join the team in our Vodafone London Oxford Street Experience Store. In this role, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered. You will also do your utmost to help resolve any issues a customer may have, right there, right then.
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Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us
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Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
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Deliver exceptional service to Vodafone customers and take personal ownership for meeting their needs
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To meet and exceed individual sales targets and ensure compliance against key metrics
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Undertake regular learning and development and align with company and FCA requirements
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Always adhere to company and regulatory policies and guideline
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Partaking in Vodafone’s security vetting process whenever required
Who you are
We are looking for people who are level-headed, have a mature mind-set.
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Enthusiastic, energetic and driven.
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It can be a demanding role and you’ll need to be able to commit to some weekend work as well as weekdays,
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For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.