Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Account Management
Overview
The Mastercard UK & Ireland Bank Partnership Account Management team is responsible for managing and developing bank relationships in the UK. This role will support two strategically important bank partners, in both day-to-day activities and to drive key new strategic initiatives. Our relationship with these customers are growing significantly, bringing opportunities to deliver additional services to the banks in support of their payment strategies. The successful individual will be a critical member of the account team dedicated to delivering first class service to these key Mastercard customers.
Role
- Take the lead on day-to-day customer interactions including handling queries, preparing data and communicating messages
- Understand customer needs to identify sales opportunities and actively build/manage an opportunity pipeline across everything Mastercard offers in consumer payments
- Own specific relationships; acting as first point of customer contact
- Manage internal stakeholders to deliver best-in-class service, insights, products – and value – to the customer
- Proactively keep abreast of relevant new capabilities being developed by Mastercard (and/or those of acquired companies)
- Assist in driving customer solutions and achieving mutual goals through cross functional project teams, systems and processes
- Prepare presentations for internal and external management
- Ensure all reporting is prepared and delivered as required both internally and externally
- Partner with multiple internal functions, including Product, Finance, and Digital teams; and particularly to work closely with other members of the account team
- Support the account director as required, acting as delegate/cover as necessary
All about you
You will:
- Have strong communication skills and be able to interact with external clients
- Be a team player capable of coordinating resources across Mastercard’s matrix-based organisation. Acts with a sense of urgency to get things done
- Be proactive, curious to learn, and eager to crack complex topics
- Have a demonstrated track record of success with high levels of energy and self-motivation. Good problem-solving skills
- Have strong self-awareness, be open to different approaches/ideas; flexible
- Be hands-on, execution-oriented, willing and able to drive progress of existing projects as well as planning the delivery of new activities
- Have an interest in developing a career in account management
- Several years’ knowledge and experience of consumer card payments, preferably from a scheme or issuing background is highly desirable
- Resilient, calm under pressure; organised and able to prioritise tasks appropriately
- High standards of personal and professional integrity
- Sense of humour; positive outlook; able to form rapport and good working relationships
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.