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Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

Background

This role presents an exciting opportunity to contribute to a positive student experience by supporting all of our apprenticeship students to help them perform to their highest potential through the provision of excellent customer service and administrative support.

Responsibilities

The Student Course Administrator will be the first point of contact for student apprenticeship enquiries , advising on a wide range of course-related matters as well as dealing with general enquiries from prospective students. The appointed candidate will also provide routine administrative support to all members of the course office and undertake specific tasks as required. They will report to the Senior Apprenticeship Officer / Head of Academic Services.

Person Specification

The successful candidate will have administrative experience and experience of working in a busy customer focused environment, multi-tasking and dealing with people from a wide range of backgrounds.

Excellent customer service, written and verbal communication skills along with a high level of accuracy and attention to detail are essential requirements

Knowledge of the Higher Education Sector and of SITS student records database would be desirable

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 20th August 2023 at 11:59pm

Subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way. This involves a combination of working on campus and at home each week.

Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions