About us
Trip.com Group Limited ( www.trip.com , Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
The Role
We are looking for an experienced User Experience Specialist to join the global quality assurance team. You will be responsible for evaluating Trip’s user experience in UK Market, identifying the gap between Trip and its competitors, and working cross-functionally to solve users’ pain points for the UK Market.
Responsibilities:
· Conduct local user research to explore local user behavior and preference.
· Conduct regular user experience testing, in-depth competitor studies, and local user research, to Identify user experience defects and gaps, compared to our competitors.
· Monitor user experience metrics and provide local insights and advice to HQ teams.
· Work collaboratively with other teams to solve users pain points.
· Deliver presentations that persuasively communicate findings and recommendations to the management team and key stakeholders.
Experience & skills desired:
· At least two years of experience in user experience/operation/PM/quality assurance or related fields in the online e-commerce industry.
· Good understanding of local user behavior in the UK market.
· Critical and logical thinking. A good understanding of QA methodology is a plus.
· Strong written and verbal technical communication skills
· Native speaker in the UK market.
Why Trip.com Group
Joining Trip.com Group is like taking an adventure filled with excitement and success. With a group of fellows who are passionate about making every trip the perfect trip for over 400 million customers around the globe, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth. If you also embrace boldness and inclusion as we do, this is the place to leap forward.