Job Description
Seven Hotels Ltd is a leading hospitality company based in Southend-on-Sea, UK. With a portfolio of seven hotels in prime locations across the city, we offer our guests exceptional accommodation, dining, and event experiences. Our hotels are designed to meet the needs of both business and leisure travelers, with modern amenities, comfortable rooms, and personalized service. Our team of experienced professionals is dedicated to providing guests with the highest level of hospitality, ensuring that they have a memorable stay with us. Whether you're looking for a relaxing getaway or a venue for your next event, Seven Hotels Ltd has everything you need to make your stay unforgettable.
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's computer system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional manner
- Assist with guest requests such as booking reservations, arranging transportation, and providing recommendations for dining and entertainment options
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and the ability to remain calm under pressure
- Ability to multitask and prioritize tasks effectively
- Must be reliable, punctual, and have a professional appearance
Please note that this is a general description of duties and responsibilities. Additional duties may be assigned as needed.
Job Types: Part-time, Permanent
Part-time hours: 28-40 per week
Salary: £10.50-£11.50 per hour
Expected hours: 28 – 40 per week
Benefits:
- Company pension
- Discounted or free food
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability
Work Location: In person
Reference ID: sevaug23tem
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