The Account Manager will serve as the primary commercial relationship owner for an assigned group of International Schools with responsibility for retention and growth. You will work closely and in a coordinated manner with Customer Success to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services.
A quota carrying sales role, you will be required to prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals.
You will be required to regularly evaluate the relevance and effectiveness of marketing content and campaigns, along with that of key competitors, in order to maximise customer retention and to generate upsell opportunities within your existing customer base as well as maximise net new name wins.
You will work with marketing to leverage customer insights and deliver, through your relationships and engagement, case study and customer reference opportunities.
The role is cross-functional, and you will be a customer advocate with your peers, internal stakeholders and leadership team.
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Manage a volume of customer accounts; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations
- Drive client retention, renewals, upsells and client satisfaction
- Drive and convert new name wins through robust territory planning
- Work closely with Customer Success, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth
- Work closely with Customer Success, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns
- Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal
- Prepare sales campaign insights reporting, including analysis and research
- Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives
- Work closely with Finance on billing and invoicing queries
- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
- Adhere to established processes and workflows as directed
- Provide input on new processes and workflows as requested
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
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Experience in Commercial Account Management/Business Development with EdTech experience being an advantage
- Experience in International selling and remote location territory management
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
- Clear understanding of effective sales methodologies with a demonstrable ability to plan, articulate and execute sales engagements through all phases
- Project and program management awareness; knowledge of key concepts including phases, plans, deliverables, scope and tasks
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned customer base
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.