It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
At Proofpoint, people are at the heart of our award-winning line up of cybersecurity solutions. And the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.
The Opportunity:
This is an entry level opportunity into a great organisation! We’re a market leading cybersecurity company and our entry level NOC Engineer role will see the successful candidate trained on the tools and skills they need to be successful and develop a long-term career within the Company. You’ll “work while you train” to perform this role and develop skills for your future career. Previous employees have developed a successful career within the Operations organisation with many now working in SRE roles. If you have ambitions to develop a career in the IT industry, this could be a great opportunity for you!
We require you to have a basic level of technical fundamentals, but you can expect to learn:
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How to manage various internal and external stakeholders
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Develop a strong understanding of the complex Proofpoint infrastructure
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Act as first-line support for incident management
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How to troubleshoot problems
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How to understand the impact of an issue and the actions required to resolve/escalate
The Role
As a NOC Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centers worldwide. The Network Operations Engineers troubleshoot and resolve routine and complex network, hardware, and operating system issues in a timely manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business, our Engineers work in a rotating shift pattern covering the hours of 6:00am - 7pm within a condensed work week.
Your day-to-day
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Monitor internal and production systems and escalating/paging L2 Engineers.
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Work incidents effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.
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Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.
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Review and update the status of problems in trouble-ticketing system.
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Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.
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Participate in the transfer of information from one shift to the next.
What you bring to the team
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This is an entry level role open to all backgrounds - you will be required to demonstrate technical knowledge acquired by - personal achievements, self-taught, academic qualifications, or industry experience such as Linux, networking, operating systems, scripting and automation
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A proven passion for learning with a desire to work in the technical industry
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Strong communication skills and organisational skills
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Excellent time management will prepare you for the varied workloads
Why Proofpoint
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
#LI-AB1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!