Salary: £24,095.86 plus shift pay and excellent benefits
Hours: 37.5 hours per week - Working a variety of shifts between the hours of 04.00 am and 23.30 pm on a 4 on 2 off shift pattern
Location: London Heathrow Airport
Contract: Full-time - Permanent
Closing Date: Sunday 27th August 2023
We are looking for dedicated Customer Service Agents to join our team at Heathrow Airport. To provide a warm welcome to our customers, ensuring a magnificent journey through the airport. Being part of a large and versatile team, you will ensure that our customers' needs are fully met at every point. This is an outstanding opportunity to engage, establish rapport and use your fantastic personality to build a memorable and individual experience for our customers.
Working various shifts between 04:00 am and 23:30 pm, no two days in the operation are the same. We love to delight our customers at every opportunity and that starts from the moment they arrive!
You will:
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Meet and greet all Virgin Atlantic and Delta Air Lines customers and guide them as they enter the terminal. You will assist with self-service check-in, ensuring that each customer receives an outstanding and professional service.
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Check in our customers and ensure their bags are within our regulations.
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Engage with our customers in order to improve revenue-generating opportunities. You will actively promote the features and benefits of exit seats and other cabins to improve sales.
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Work with colleagues at the boarding gates, carrying out duties such as tagging bags and making boarding calls.
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Be consistently mindful of our operational target of On-Time Performance, we want our flights to always leave on time.
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Be vigilant to ensure safety and security standards are never compromised and remain vigilant throughout the check-in process.
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Escort our VIPs/PRMs, (Passengers with Reduced Mobility), and you'll make them feel comfortable and confident in their journey with us.
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Work as part of an airside team, where your duties will also include representing Virgin Atlantic when meeting inbound flights and assisting customers in the Baggage Hall and at the Transfer desk.
Are you passionate about putting the customer at the heart of what you do? Then we may have the perfect opportunity for you.
Skills for success:
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Strong communication skills and attention to detail.
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Preferably, you have face-to-face customer service experience, it's not a game changer if you haven't!
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The airport is a lively diverse environment, so you'll be able to adapt your communication style.
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A genuine 'happy to help' demeanour.
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Creative and open-minded in finding ways to achieve outstanding service standards.
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A reasonable degree of digital literacy would be preferred, as we work with several different computer systems. But we'll ensure you receive full training from our fantastic team.
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Sometimes we can't plan for some of our peaks due to bad weather etc, so you will show a willingness to flex with the needs of the business.
You'll love the buzz and energy of teamwork but still thrive being able to work independently. So, if you have a passion for our iconic brand and feel you have the above skills, we'd love to hear from you.
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we've got your individual considerations covered.