The primary purpose of the Store Manager, you will maximise sales and profit performance of The Harry Potter Shop at Heathrow Terminal 5 through engaging and motivating the team, inspiring world class customer service and visitor experience, implementation of the highest commercial standards and effective stock management. You'll act as a visible leadership presence on the shop floor with a view to exceed industry leading sales targets by fully maximising all opportunities.
Key responsibilities include:
- Effective commercial management of the store, developing sales forecasts, positive solutions and documented action plans to maximise store profit, whilst ensuring the team are following all profit protection and prevention policies
- Lead and engage with staff to achieve the highest possible levels of sales performance, through setting direction in daily briefings to keep all members of the team fully aware of all activity within the department and wider business
- Drive interaction between our team members and visitors, to improve customer experience and satisfaction in line with key performance indicator (KPI) targets
- Analyse and interpret commercial data and feeding back information on product performance
- Manage the content and frequency of staff training strategically, to ensure the team is fully equipped to care for visitor needs, ensuring opportunities are developed for the team to grow their skill sets
- Ensuring the store is merchandised to the highest standard whilst, developing awareness of presentation standards in the team, ensuring that out-of-stock issues are identified and communicated to line managers and colleagues
- Recruiting roles, managing performance and development, whilst maintaining high levels of staff morale to empower the team to perform at an optimum standard
- Adhering to all H&S policies and procedures to ensure a safe environment for all visitors and staff
- Ensuring administrative work, including scheduling and payroll, is accurate and up to date