We are looking for a passionate and experienced Concession Manager to join our team in Newcastle!
Under the direction of the area manager, you will contribute to the achievement of sales goals at the point of sale.
As a true ambassador of The Kooples, your main responsibilities will be the following:
1/ To allow our customers to live the unique The Kooples experience:
- Greet and support customers throughout their visit, ensuring a personalized service;
- Advising the customer by promoting our traditional know-how and the characteristics of our products thanks to a well-controlled sales pitch;
- Build customer loyalty and guarantee customer satisfaction.
2/ To ensure the development of the sales of your point of sale:
- Control and optimize performance indicators through sales analysis (top, flop, IDV, PM...);
- Manage stocks, guarantee their reliability and carry out inventories (revolving and total);
- Ensuring reporting to management (daily reports, weekly and monthly reports);
- Management of the trading budget of the point of sale.
3/ Manage, animate and focus your sales team:
- Participate in recruitment;
- Ensuring the integration and training of new employees;
- Management of sales goals on a daily basis (custom goals, challenges, etc.);
- Guarantee the development of the skills of your employees (assessment, coaching...).
4/ Ensuring the optimal functioning of the point of sale:
- Establishing schedules and setting up zoning;
- Creation of the visual merchandising according to the guidelines of our company;
- Ensuring the smooth running of the point of sale.