Job Description
About us
Skybreak is an established provider of Aviation Passenger Services. Part of the Bland Group, we have been delivering passenger services, for over 30 years. As an established business we provide individually tailored solutions to meet the requirements of our aviation partners both on-airport and remotely via our digital communication channels. We have long-term active business relationships with many UK Airports, Handling Agents, Airlines and Tour Operators. Our team of experienced agents enable passengers to benefit from our full range of services including missed passenger support, ticketing and airport customer services.
Our people have helped shape our business and build our strong reputation for delivering passenger services and solutions on behalf of our aviation partners. We focus on creating a dynamic working environment, to secure business growth and development opportunities for our all members of our team. We prioritise training and always seek to promote within.
Job Title: Customer Service Representative
About Us:
Skybreak is a long-established Customer Service provider in the airline industry, dedicated to delivering exceptional customer service and seamless travel experiences. We are looking for motivated individuals to join our team as Customer Service and Airline Ticketing Agents. If you are passionate about travel, possess excellent communication skills, and thrive in a dynamic environment, we want to hear from you.
Purpose of the Role:
As a Customer Service and Airline Ticketing Agent, you will play a pivotal role in ensuring that our customers' journeys are smooth and enjoyable. You will be the face of our company, responsible for assisting passengers with their travel needs, providing professional customer service, and handling airline ticketing inquiries. Your key responsibilities will include:
- Greet and assist passengers at the Skybreak Customer Service desk in Heathrow Terminal 2.
- Issue/re-issue airline tickets, process reservations and ancillary services, handle payment transactions accurately.
- Provide information on flight schedules, fares, and airline policies.
- Resolve customer enquiries, professionally and efficiently.
- Provide proactive passenger support and airline ticketing solutions in line with company procedures.
- Collaborate with other departments to coordinate passenger services effectively.
- Assist passengers with additional travel recovery support services.
- Work as a conscientious member of the team to deliver our contractual requirements.
Ideal candidates will have:
- Customer Service experience in the Travel and/or Aviation industry.
- Preference will be given to applicants with Amadeus or other GDS/Airline ticketing/reservation system knowledge
- Experience of working in Travel sales.
Location:
Successful applicants, once trained will be required to work shifts at T2 Heathrow Airport within our core opening hours of 0400-2000 daily. Shifts allocated over 7 days (including weekends and bank holidays) and on a shift pattern.
We offer a competitive rate of pay (based on experience) alongside the opportunity to enhance additional earning opportunities through our commission initiative ‘we earn you earn’ programme.
Skills Required
· Previous experience in the travel and tourism sector
· Knowledge of Amadeus or other major GDS reservation systems and/or previous Airline ticketing experience – Initial and ongoing training provided
· Geographical knowledge
· Intermediate Knowledge of Microsoft Office (Word, Excel)
· Languages (beneficial but not essential)
Key Qualities
· Team player
· Self-motivated
· Able to work in a fast-paced environment
· Adaptable and enjoys variety
· Takes ownership, with a desire to make a difference
· Maturity and a professional attitude
We are keen to develop our people to maximise their full potential. So, if you demonstrate a specific skillset and/or way of working, where possible we will look at opportunities to position you within the team, where you are most able and motivated to progress and develop.
Job Type: Full-time
Salary: Up to £29,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
Schedule:
Supplemental pay types:
Application question(s):
- Do you live withing commutable distance of London Heathrow to work shifts between our operating hours of 0400 to 2000 daily/365?
- Have you any previous Airline ticketing experience?
- Do you have eligibility to work in the UK?
Experience:
- travel or aviation: 1 year (required)
Work Location: In person
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