Job Description
Customer Service Associate
About us
Finmo aims to be a first-of-its-kind accounting and bookkeeping company dedicated to self-employed people and the modern-day worker. Many traditional full-time jobs have been replaced by self-employed and multiple job workers. Finmo has built an accounting and tax software solution that helps these self employed and modern-day workers track their business finances and file their Self Assessments. Our software and services have received rave reviews on TrustPilot and we are looking to grow!
In the UK, there are ~3 million sole traders along with another 3 million people who have a PAYE job but earn money on the side. This population has grown over 60% since 2000 and has been called the future of work.
Finmo is a small team and we love it that way. We are “team first, job second”. This means that we prioritise hiring people who would be great teammates first and we find the right job responsibilities second. So first…
About you
We are looking for the right person to join our team, focusing on personality and personal attributes rather than previous experience.
We value
- A personable, friendly and confident attitude
- Patience
- Honesty
- Kindness
- Empathy
- Attention to detail
You should feel comfortable working in a small team of 4-5 people, some of whom are contractors. Understanding the dynamics of a small business in its early stages is important. Experience working with small businesses, and remote working experience is preferred.
The role
As a small team, we need someone who is flexible and willing to pitch in and take on various tasks as needed. You should be solutions-driven and maintain a positive and flexible approach in the face of challenges. A growth mindset, capable of quickly transitioning between tasks, is crucial.
Some of the responsibilities can include:
Sales
- proactively reach out to prospective customers who have shown interest in our service or have previously contacted us
Customer Success
- serve as a key point of contact for both our existing customers and potential customers
- guide customers through the onboarding process
- establish strong relationships with our customers
Operations
- categorise business and personal transactions for our customers
- email customers to gather information for their self assessments
- input information into software systems
Our primary goal is to ensure a personable and friendly customer experience that fosters positive word-of-mouth and referrals.
It will be essential for you to develop an in-depth understanding of our products and services, enabling you to effectively showcase how we can meet the needs of our customers.
The application process
The application process for Finmo is a little different. Rather than applying by submitting a CV, we want you to call us and leave us a message.
Please call this number: 07868 780267
Leave a message by telling us a little about yourself and answering the following questions:
- Why do you think you’ll be a good fit for the role?
- What are your 3 strongest attributes?
- What are you most proud of / what is your biggest success?
Please leave your name, phone number at the end.
We look forward to “hearing” from you.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 15-25 per week
Salary: £11.00-£13.00 per hour
Benefits:
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: Remote
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