Job Title:
Customer Support Advisor - Energy
Job Description
Customer Support Advisor
Office role based at The Rocket, Stephenson Quarter. Newcastle Upon Tyne
Must be able to locate to Newcastle City Centre.
We have a fantastic opportunity for you to join our Customer Support team representing a leading energy company due to continued growth. Starting salary of £21,673.60 with an OTE of £24,073.60
- 40 hours per week between 8.30am-5.30pm Mon-Fri (no weekends)
-
All training is provided, via class room training
-
Great progression opportunities
Benefits
-
Fantastic earning potential, paid fortnightly
-
In depth, fully paid classroom training
-
28 days holiday allowance
-
Substantial staff discounts on O2 UK, Vodafone UK, AXA Insurance and more!
-
Refer a friend incentive
-
Free healthcare cover for you and your dependents with pension (after one year)
Responsibilities of a Customer Support Advisor
As a Customer Support Advisor, you will deal with inbound calls from customers who are moving home and wish to update their account profiles, arrangement of payment alongside customers looking to switch provider, therefore there will an emphasis on customer retention.
There will a strong focus on supporting and advising the customer to ensure their details are accurate and up to date. In addition, they are opportunities to upsell other products/services that are applicable.
Skills for success
-
A resilient nature and determination to achieve goals and targets
-
A passion to provide an excellent level of Customer Service
-
Effective problem solver
-
Strong verbal & written communication skills
-
Ability to navigate computer systems
-
A keen attention to detail & proactive approach to solving problems
Want to change the world and make real connections with people – all while growing your career within a team that puts YOU first?
What are you waiting for? We can’t wait to meet you!
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#VERTICAL2ENERGYWFH
Location:
UK, Work at Home, GB
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents