The Role
Are you passionate about delivering brilliant customer service? Do you enjoy working in a fast-paced environment where you can resolve new and exciting challenges each day? If yes, we want to hear from you!
We’re hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we’re right by The Cube and approx. 15 minutes from New Street, Moor Street and Snowhill stations.
In this role you’ll provide a first line response service, including inbound calls, emails and contact via Social Media, to our 70,000 strong tenants across the Midlands. From Repairs to Housing and Tenancy queries, you’ll take ownership of resolving issues and ultimately make a real positive difference to tenants in need of our support! At times, the nature of the contact from our tenants will be emotive and challenging, so we’re looking for individuals who are resilient and able to bounce back.
This role would suit someone who’s passionate about helping others and thrives on problem-solving. You’ll get to know our tenants and really help those in need of somewhere safe to live. We’ll help you to develop and refine a range of transferable skills, and support on-going learning with regular training and development opportunities.
This role is office-based, working 35 hours per week - Monday to Friday, between the hours of 8am and 6.15pm. Our Contact Centre operates three shifts, 08.00-16.00, 09.00-17.00 and 10.15-18.15 so we're looking for candidates who can work flexibly.
Start date – October 2023.
Our Ideal Candidate:
- You'll have previous experience of delivering a first-class customer service, taking ownership of resolving customer queries and responding appropriately to their feedback
- You’ll also have the ability to handle a high volume of customer calls in a calm, confident and efficient manner at all times
- Strong IT and active listening skills are a must, as is the ability to juggle these to ensure that you’re gathering and recording all relevant information from our customers, to ensure a right first-time resolution to their query.
What’s on offer:
- A highly competitive salary
- Monday to Friday shift pattern – days only, no evenings, nights or weekends!
- Annual leave starting at 25 days (plus Bank Holidays), increasing to 30 days on service
- Matched contributions Pension Scheme
- Life Assurance
- Access to our Rewards portal where you’ll have access to a range of exclusive offers and discounts
- Excellent training and development opportunities, from training courses to job shadowing and professional qualifications!
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.
Interested? Applying is easy – simple register on our candidate portal and complete our short application form.
Successful candidates will be invited to participate in a group assessment event taking place on Friday 15th September 2023 where you'll take part in several group and individual exercises - all of which will give you the best opportunity to demonstrate the skills and behaviours needed for a successful career with Midland Heart.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.