End Date
Sunday 01 October 2023
Salary Range
£29,669 - £31,230
Agile Working Options
Hybrid Working
Job Description Summary
To use acquired technical knowledge and skills to develop & manage business and service solutions for customers and within their team to meet business goals, working under occasional guidance and direction, independently or collaboratively relative to size, significance, scope and scale in line with group strategy & values.
Job Description
JOB TITLE: Platform Support Analyst
SALARY: £29,669 - £31,230
LOCATION(S): Dundee
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Dundee site.
About this opportunity:
As a Platform Support Analyst, you will be providing 2nd level support across the Embark Group software applications.
Key accountabilities:
Supporting the development and deployment of processes and procedures
Providing operational and technical support of platform systems
Point of contact for the Business for technical issues, owning and providing updates
Developing data and / or configuration fixes where appropriate
Root cause analysis
Adherence to change and configuration management process
Perform proactive monitoring and event management to reduce the impact of incidents
Why Lloyds Banking Group:
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you’ll need
The ability to work independently and within a team environment with a flexible and adaptable attitude towards the projects and stakeholders
Effective identification of problems and solutions
Problem solver
Understanding of key Platform components
Excellent communications skills
Development background is desirable
Understanding of SQL Server and SSIS packages
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.