We are looking for a Customer Service Advisor to join our busy team, helping West Suffolk Council to support our customers and communities.
You will work as part of the Customer Services Team to provide frontline support in the delivery of services to customers and partner organisations using a range of channels including phone calls, emails, social media and e-forms. Ideally you will have a good working knowledge of local government services such as housing, waste, planning and licensing, though applications are welcomed from individuals who are willing to learn new services and systems.
The successful candidate will preferably have recent experience of working in a customer-focussed role. You will have excellent attention to detail, be an effective communicator and enjoy working at a fast pace. We are looking for someone who responds positively to change and can make a difference to our customers.
In return we offer our employees:
- access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
- agile working (ability to work in the office and from home)
- a range of Health and Wellbeing initiatives including an employee assistance programme
- discounted membership at Abbeycroft Leisure centres
- a culture of learning inspiring staff to focus on continuous learning
- annual leave entitlement of 25 days per annum (pro rata if part time) plus bank holidays, increasing to 29 days plus bank holidays after 5 years’ service (with an option to buy up to an additional 10 days annual each year subject to approval)
- a generous pension scheme (LGPS) including life assurance (a payment of three times your annual salary)
- Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and spread the cost over your salary).
- Modern office accommodation
The salary advertised is subject to a pending pay award.
For further details please contact Angela Robertson, Customer Services Team Leader, on 01284 757618