Inbound Customer Service Advisor
Do you want to be part of a unique community who are currently on an exciting journey of growth and change? We’d love you to join us at DDC Outsourcing Solutions!
Due to continuous success and growth, DDC Outsourcing Solutions are now expanding our team and on the lookout for Customer Service Advisors to join us at our Head Office in Worksop! You will be joining our already successful Energy Customer Service Team, handling inbound calls and emails.
This role is offered on a hybrid basis where you will work on site for 2 days per week and 3 days at home. We have an excellent support channel available for you when you work from home, so a colleague will quickly respond if you do need any help. We also have great progression opportunities and your manager will support and coach you in working towards achieving your career goals.
Coverage required Monday to Friday 8am to 5pm, 39 hours per week.
Bank Holiday working will be required, with a day off in lieu.
START DATE WILL BE 18TH SEPT 2023 (Closing date for applications will be 13th September)
We will give you:
- Salary of £10.42 per hour
- 28 days holiday per year, with more days earned for continued service
- Enrolment to the DDC Wellbeing programme that offers physical, mental, and financial support
- Access to professional financial advice
- Death in service
- Free parking
- Access to GymPass
- All equipment and furniture to ensure you are all geared up for working from home (where applicable)
- Enrolment to a contributory pension scheme (starts after 3 months)
- Remote working / hybrid working including remote training
What will I be responsible for?
As a Call Centre Advisor, your day-to-day duties will include:
- Provide exceptional customer experiences to our client’s customers
- Handle inbound calls and emails
- Hitting Daily KPI’s
- Navigate various systems to assist query resolution
- Record information based on the interactions you manage
- Continually look for ways to improve experiences and processes
What do you need?
While Call Centre experience may be an advantage, we want to hear from you if you are able to display the below:
- Confident and customer focused
- Committed to putting customers first and achieving high levels of satisfaction
- IT Literate – web-based applications and MS Office suite
- Team player who values and respects the opinions of others
- Enthusiasm to grow, succeed and learn - We’re passionate about you and your career
- Excellent attendance, time keeping, and reliability are all essential skills for this role
- You will need to be within a 30 mile commuting distance from our Worksop office (S80 2RT)
Training will be remote and lasts for 4 weeks. You will need to attend our Worksop office to collect your equipment and show right to work before your start date.
Values
Be part of a Fun and Creative team, driven to delivering Excellence. Our strongest asset is our people, and we commit to behaving with Integrity and treating people with Respect. We are passionate about developing our people and promoting from within, and so with the support of our compassionate Leadership team, there will be opportunities to develop your skills.
About the company
With over 30 years of experience DDC Outsourcing Solutions, part of The DDC Group, is a highly experienced provider of business processing and customer experience services. Our transformational solutions continue to be delivered across the globe, from the UK to Bosnia, the Philippines and beyond. Our global, multilingual, highly skilled workforce power many leading brands.
If this sounds like the right career move for you, click apply to be our Customer Service Advisor!
If you have any questions, please email recruitment@ddcos.com or call us on 01909492858