Job Description
Join Our Team as a Customer Service Representative: Where Ambition, Drive, Teamwork, and Competition Thrive!
Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Customer Service Representatives to join our dynamic team and elevate our customer service to new heights.
About Us:
At Raven, we believe that exceptional customer service is a result of ambition, dedication, collaboration, and healthy competition. We are committed to nurturing your talents and fostering a culture of excellence. Join us in a customer-centric world where your drive and team spirit will shine.
What We Offer:
- Comprehensive Training: We provide extensive training to ensure you excel in your role as a Customer Service Representative.
- Competitive Compensation: Enjoy a competitive salary and performance-based incentives.
- Team Environment: Thrive in a collaborative atmosphere where teamwork and healthy competition are celebrated.
- Growth Opportunities: Your ambition will drive your career growth with clear advancement paths.
What You'll Do:
As a Customer Service Representative at Raevn you will:
- Provide exceptional customer service through various channels (phone, email, chat).
- Resolve customer inquiries, issues, and complaints with efficiency and professionalism.
- Collaborate with team members to achieve and exceed customer service targets.
- Continuously seek ways to improve customer interactions and processes.
- Embrace a competitive spirit to deliver top-notch service.
Qualifications:
- A passionate, competitive, and team-oriented mindset.
- Strong communication and problem-solving skills.
- Ability to thrive in a fast-paced environment.
- Desire to exceed customer expectations and achieve customer service goals.
- Previous customer service experience is a plus but not required.Customer Service Representative
Duties:
- Provide exceptional customer service and support to clients
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
- Upsell products or services to customers based on their needs and preferences
- Analyze customer feedback and data to identify areas for improvement in the customer experience
Requirements:
- Proven customer service experience or related role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle difficult or irate customers with professionalism and empathy
- Proficient in using computer systems and software applications
- Ability to work well in a team environment
Job Type: Full-time
Salary: £20,133.00-£21,243.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Work authorisation:
- United Kingdom (required)
Ability to Commute:
Work Location: In person
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