Job Description
We have an excellent opportunity at Powerhouse Fitness for a full time Assistant Store Manager to join our retail team in Aberdeen.
We believe it is important to provide quality support for our customers. We need our retail team to be confident, polite and personable individuals with outstanding communication and sales skills to provide a first class customer journey in store (and on the telephone when appropriate).
As part of the Retail Management team, the Assistant Store Manager will support the Store Manager in leading and continuously improving the day to day running of the store and the management of the retail team.
Benefits:
- Full training
- 30 days annual leave (inclusive of bank holiday allowance)
- Life insurance (up to 4 x salary)
- Employee Assistance Programme
- Generous staff discount scheme (post probationary)
- Access to Perks at Work
- 37.5 hour contract
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Assistant Manager Key Responsibilities:*
- Support the Store Manager with the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environment
- Building an in-depth knowledge of our products and services to enable to provide outstanding support to the team and customers
- Confidently managing the full customer journey with ease in order to delight the customer with the aim to impact our trust pilot score positively alongside ensuring repeat business
- Work with the store manager to drive footfall activities in stores
- Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.
- Continuously looking at the team processes and procedures in order to drive efficiencies
- Be the first escalation point for complaints and operational challenges raised by the team.
- Support with the onboarding and full training of team members
- Support with day to day escalated and/or operational questions from the team
- Work with the store manager to provide team rotas and daily tasks
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Who you will work with:*
In addition to the working with a great team in store the Assistant Store Manager will be supported by and connect with other retail stores, sales, customer care and our warehouse team.
An Assistant Store Manager needs:
- To maintain a calm, confident and enthusiastic manner when dealing with the team, internal stakeholders and customers
- To demonstrate problem solving and complaint resolution with a can do attitude
- Confident communication skills, both written and verbal
- To be comfortable using non MS office packages, and be comfortable using email, online telephone systems and PC based back office systems and multi-tasking
- The ability to work collaboratively as part of a wider team
- To be confident in attending retail management meetings in the absence of the Store Manager
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
If this sounds like the ideal role for you, we would love to hear from you. Click apply and send us a copy of your CV and covering letter.
We look forward to receiving your application.
Job Type: Full-time
Salary: £22,000.00 per year
Schedule:
- 8 hour shift
- Weekend availability
Work Location: In person
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