Your role at a glance
We have a great opportunity for a Product Owner to join us in Cardiff!
You’ll be joining one of the largest strategic programmes in L&G and the aim is to transform the servicing and administration platforms to support the growth of the Workplace business. The multi year programme is being delivered in an Agile delivery framework and will introduce new technology solutions and process automation to enhance the way we service our 5m customers.
As a Product Owner you’ll lead one of our scrum teams with responsibility for the delivery of technology and process transformation within the Workplace servicing teams, in line with the programme’s vision and roadmap. You’ll also be responsible for the delivery of the desired outcomes and benefits and will be fully empowered to lead the cross functional team, manage the team budget, own and prioritise the backlog and lead the team on a day to day basis.
This is a hugely exciting opportunity to embrace an agile way of working, introducing cutting edge technology led solutions and making a significant difference to the Workplace business, its 5m customers and the colleagues who serve those customers.
What you'll be doing
Product Vision
- Working with the business owner and the broader business, defining and communicating a clear product vision and delivery roadmap. Monitoring product performance against expectations, and using feedback and performance data to inform future goals. This vision could extend across all elements of service including all channels, technologies, journeys, people and process
Backlog management
- Decomposing the vision into an actionable, refined and prioritised product backlog that ensures the scrum team have a constant flow of implementable work with clear value add to the proposition. Identifying and highlighting risks and issues, and being able to articulate the impact of these on the product or project delivery
Agile Leadership
- Ensuring the scrum team understand the overall business goal and how their efforts contribute to achieving it. Setting achievable goals and being prepared to listen, negotiate, and compromise. Working with the scrum team to deliver key milestones, including managing and prioritising the sprint backlog to ensure work items delivered meet expectations. Leading and inspiring the Scrum team to instil quality, encourage innovation and reduce defects
Customer focus
- Representing the needs of the customer to the internal technical and project teams, and being accountable for delivering proposition features and services that add value to the business and the customer
- Being aware of and delivering benefits realisation, and overall customer satisfaction, and using this to influence change to ensure the needs of the customer are met
Stakeholder management
- Building and maintaining excellent stakeholder relationships across the company. Working across teams in the business, and with external suppliers/contacts, facilitating internal engagement and communication throughout projects, and obtaining business sign off through demonstrations of work completed
Commercial Awareness
- Actively seeking input from internal and external stakeholders and completing competitor analysis to keep abreast of industry and best practice. To make informed decisions about appropriate changes and new opportunities for products and services based on market intelligence, new technologies and internal collaboration
What we're looking for
- You’ll come from a Product Owner background
- You’ll also be well versed in Agile delivery at a large programme level and leading change
- Experience of Process Re-Engineering
- Industry experience in Workplace Pensions, Pensions generally or wider Financial Services
- A strong customer focus and an ability to manage a constantly evolving product backlog
- You’ll also be adept with JIRA & Confluence for project management and documentation
- A good understanding of the technical aspects of Agile delivery such as continuous integration, non-functional requirements, Behaviour Driven, Test Driven development etc.
- Any relevant certifications/qualifications are not necessary but would be great if you have them
Benefits
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.
If you join us, you’ll get access to some great benefits, including private medical insurance, 27 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.
About L&G
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
About the business area
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Our commitments to you
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
How to find out more
If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact James Shields at james.shields@landg.com (LinkedIn: https://www.linkedin.com/in/jamesshields1//).
If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.