JOB DESCRIPTION
Who are TCG? TCG Consulting Partners is part of the Frosch/JPMC who are a global leader for strategic advisory and management services aiding leading organizations to transform, integrate global Travel Meetings, Payment and Expense (TMPE). Our patented Total Cost of Ownership across Travel, Meetings, Payment, and Expense (TCO-TMPE) is widely adopted as cornerstone to solve program maturity and enable broad spend-under-management.
TCG manages overs USD $26B in client TCO spend and has delivered successful results on more than 1,650 engagements across 164 countries on 6 continents during our 28-year history.
As a Travel Design and Realisation Support Consultant with TCG Consulting you will use your business acumen and product expertise to assess strategies, identify opportunities/solutions to develop roadmaps, obtain knowledge of policy structure/strategic imperatives to manage TMPE programs and focus on efforts in optimizing the client’s global program. You will have the ability to draw conclusions from data analysis and present those conclusions to the client to enact positive change.
Job Responsibilities
- Provide support on technical guidance to the Corporate Travel Team to ensure the consistent application of tools, methodologies, and best practices to provide services at the highest quality and in a timely manner to guarantee the effectiveness of the Travel program
- Works with personnel resources and suppliers across functions and professions to ensure conformance with requirements of each project(s) and client expectations and deliverables are exceeded.
- Ensure the services and key deliverables conform to client contractual requirements, and manages the delivery of services to the agreed schedule, quality, and scope
- Delivers and manages multiple clients with same or different projects and service deadlines
- Ensure the Corporate Travel Team provides high quality level client service and to enhance the visibility of the Travel Program providing a foundation for strong partnerships with clients
- Identify opportunities for savings/cost avoidance to TCG client engagements
- Identify and implement standardization and process simplification in the global environment
- Assist in the negotiation of contracts or rates with travel service providers Assist in the management of regional and global preferred supplier relationships including quarterly and annual business reviews and assessment of all performance metrics. Assist in developing program goals
- Collaborate with internal stakeholders such as Finance, business unit leaders, and executive team to assure compliance.
- Benchmark and update T&E policies and all related materials
- Advise on further business opportunities for TCG services from the client and provides information to appropriate Category Leader
Required Qualifications, Skills and Capabilities
- Extensive experience work experience in Regional or Global Travel, Meeting, Payment, Expense lead
- Experienced in implementing online booking tool solutions and file integration expertise
- Proficient skills using Microsoft Office tools especially Word, Excel, PowerPoint
- Significant experience in the delivery of services to their clients
- Excellent client service skills and the ability to work with all levels of management and staff
- Proficiency and experience reviewing, analysing, and reconciling data with a strong attention to detail
- Significant experience in partnering with internal and external clients with building trust, impact and influence
- Strong interpersonal, customer service, and communication skills; excellent written and verbal communication skills
Preferred Qualifications, Skills and Capabilities
- Global Leadership Professional (GLP) or Certified Corporate Travel Execution (CCTE) certification
- Corporate Travel Management/Supervision experience
- Comprehensive knowledge of the travel industry systems such as, but not limited to, systems agencies utilize in the delivery of services to their clients (i.e. GDS, online booking tools, reporting, etc.), and Meeting and Expenses solutions
- In-depth knowledge of the intricacies of the travel marketplace, i.e. the suppliers, travel management trends, best practices, and emerging travel technologies industry, and the ability to identify and leverage opportunities to control travel costs
- Excellent client service skills and the ability to work with all levels of management and staff is essential
NOTE: This is a Remote Opportunity: Flexibility to work in an environment that adapts to global client schedules is expected. Fully Remote Position (Mon-Fri, 9am-5pm flexible)
What you will get in return
If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
- Salary depending on experience
- 35 hour working week
- 27 days annual leave + statuary holidays
- Pension
- Life assurance
- Private medical care
- Business Travel Insurance
- Employee Assistance Programme
- Employee referral bonus scheme
- Discounts in many major shops, online retailers and gyms
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.