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Due to working time regulations, applicants must be 18 years or over to apply.

Being a brand ambassador who provides a consistently outstanding customer experience.

• Shares knowledge and expertise with colleagues to develop department and hotel performance.

• Demonstrates flexibility to support across other areas of the hotel and department.

• Flexibility to work in the housekeeping team, cleaning guest rooms, public and private areas, Airbnb's

• To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

• To meet all legislative requirements for your home department and other areas of the hotel that you may work across.

• Deliver agreed key performance measures for your department.

• To resolve customer queries or complaints at the first point of contact.

• Where applicable, achieve sales targets by actively promoting the hotel offer and upselling where possible.

• Offer advice and recommendations based on guest requirements.

• Carry out stock control processes to manage wastage and minimise loss.

• Identify and communicate opportunities for continuous improvement and greater efficiency

Day Porter Duties include:

• Cleaning and maintaining all areas across the estate

• Supporting the housekeeping and guest service team to clean bedrooms and shared spaces

• Laundry runs across the estate

• Assisting all areas of the hotel, including Housekeeping, maintenance, grounds and catering departments.