We are looking for exceptional Customer Service Advisors to join our luxury retail client account Fortnum & Mason
This role is a fixed term contract until 24/12/2023.
Key Accountabilities:
- Provide outstanding customer service across telephone, social media, web chat and email
- First point of contact for all customer queries
- Brand ambassador for your client, upholding the values/expectations of this luxury brand.
- Develop expert product knowledge to share with your customers, order processing and upselling additional items
- Make sure the customer is at the heart of every conversation
Key Skills:
Essential
- Exemplary communication skills, both written and verbal
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Experience of working in a customer facing environment
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Experience of working in a contact centre environment
Working Hours and Location
- Remote, must be based in the UK
- 40 hours per week
- Office based in Southend-on-Sea
Why work for Ventrica?
- Standard holiday entitlement for full time staff is 28 days (including bank holidays). Holiday entitlement will be calculated on a pro-rata basis for part-time staff.
- UK-wide discounts for our various retail clients
- Pension scheme
- Health care plan
- Employee Assistance Programme
- Full and in-depth training provided as well as access to training source materials to help guide you in the role and for ongoing learning/development
- Reimbursement on eye tests
- Social events organised by Ventrica both in and out of office
- Charity fundraising events, if you raise money for a charity, we will match the amount raised
- New parents receive a Maternity/Paternity pack
- Mental Health First Aiders
- Most importantly, working alongside an award-winning company with a fantastic and supportive team that will guide you and will also ensure that your progression goals are met where possible.
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.